Frequently Asked Questions

General Questions
Do we accept returns?

We accept returns on our standard items, but are unable to accept returns on bespoke and custom sized garments.

Please see our returns policy for bespoke items below.

Exchanges

We regret to inform you that due to the workmanship and individually cut garments we are not able to exchange your purchase.But you are still welcome to contact us and we going to make our best to sort out your problems!

However we will gladly refund the full amount paid providing that the items are in original packaging with all labels attached and have not been used or damaged in any way. Shipping and handling costs are for your account.

How can I return my item?

If you are unhappy with your garment, please email contact@petriiski.com to request a refund.

Ship your purchased item to:

Petriiski Fashion 54-58 Tanner Place, Second Floor Tanner Street SE1 3PH, London, UK

Sizes

Please refer to our size guide on each garment.

Items on sale

Please note that anything bought on sale can not be returned or refunded.

Where are our clothes manufactured?

All items are exclusively produced in our London studio only. Color and print may vary due to individual printing.

Do you have a shop?

We have fashion studio and you can make an appointment to visit us by clicking here.

We currently only sell online but keep an eye on our social media for any future updates.

Shipping

Due to the individual printing, making and design, delivery can take up to 14 working days.

bespoke
HOW DOES IT WORK?

1. Complete our form with your details, your budget, date you need your garment to be ready by, type of item you require, preferences of colours and fabrics and your measurements. You can send us your inspirational outfit image with any changes you would want, and we will design a BESPOKE outfit for you.

2. We require you to pay a small refundable deposit (5% of estimated quote), post which we will share detailed sketch along with fabric/work options.

3. You will have the option to approve or make changes to sketch/options or you can ask for your refund of the deposit.

4. Once you approve, we take balance payment and we make the outfit, exactly as you chose as per your measurements for the perfect fit.

5. You will have the outfit delivered to you right at your doorstep. We offer FREE delivery in the UK!

WHAT DO YOU MEAN BY SAY A BESPOKE OUTFIT?

Simply stated, making an outfit for our client as close to as their style preferences in their given budget and measurements.

You come to us with your budget and a brief description or an inspirational image of your desired outfit and silhouette changes you would like, and our experienced team will design the garment for you.

WHAT IF I DO NOT LIKE THE OUTFIT I GET?

Petriiski “5 C” process is based on full transparency with the client and everything is under one roof. We make sure the client is a part of the whole creating process from start to finish. We get client approvals on every single aspect which includes the design, outfit sketch, fabric selection and every detail. We only go ahead once the client approves. Additionally, our team is constantly available for any questions or worries throughout the process.

WHAT IS THE REFUND/RETURN POLICY?

We don't offer a return/refund policy on BESPOKE AND CUSTOM-MADE ITEMS. Since the process is very transparent & the clients themselves choose and approved every small detail.

If the client, for some reason, is dissatisfied with the initial process of sketch and fabric sampling, they can cancel their order and we will refund their deposit.

Cancellations are not applicable once the order is confirmed.

DO YOU STILL HAVE A QUSTIONS?

Our customer service team is highly skilled in helping users meet all their request. Contact us today customercare@petriiski.com

Atelier
Book an Appointment

To book an appointment at our Atelier, please fill out the details on our online form or email us & contact@petriiski.com or call us +44 2073579661.

How does it work?

Your first consultation will enable you to discuss your initial ideas and requirements with Vassil Petriiski the head designer of Petriiski fashion.

Your first consultation will be free of charge and you should expect it to last anything up to 1 hour to complete. We will discuss your ideas, make recommendations on style that will suit you best and take your measurements.

Once you are happy with the estimate, we require 50 % deposit and commence work on your designs and fabric sourcing.

We will show you a range of fabrics and create sketches and once you have confirmed your final design and fabrics, we will make a toile from your measurements.

At the first fitting we will check the toile for fitting, make any adjustments and make sure the fit is perfect ready to make your progress your design. Once your “Toile” is perfect we will then begin to create your garments in your chosen fabrics.

We will then cut and make your bespoke garment ready for the second fitting where your dress will be checked for length and fit with any adjustments noted in place. This gives you the opportunity to review the design detail and make final adjustments.

We are very happy for you to bring along family and friends to your fittings. Please note this is a working studio and space is limited.

Fittings / Measurements

Measurements will be taken prior to the first toile fitting but then checked at your 2nd fitting, this is to reduce the effect of weight loss / gain.

Payment terms

The 50% deposit is non-refundable and is payable before any work commences.

The outstanding balance will be due on completion of the order and must be paid in full before collection / Delivery. Payments must be received within 7 days of final invoicing or prior to collection.

Payments can be made by cash/cards or Bank transfer.

What is included in the price?

All consultations and fittings are included.
The cost of the chosen fabrics and trim as well as earlier toile fabrics.

All labour

Any predefined shipping and insurance.
All reasonable alterations necessary to ensure that the dress fits to your satisfaction.

What is not included in the price?

Shipping and insurance if not requested at time of ordering.

Any alterations deemed to be excessive due to weight lost or gained.

Any alterations to the original specification which will require additional work or costs. i.e. Change in fabric or embellishment once the process has begun.

Helpful things when consider appointment at our Atelier

When requesting a bespoke order, it can be a great help for a customer to source some inspirational pictures for us to use as a guide.

These may be a detail on a bodice, a vintage dress in the right colour or shape or a dress of ours you would like tweaked to your style. Please be advised that we will not accept any requests to copy another designer’s dress etc.

Wash Care

Please take care of your new handmade garments by handling properly.

They are dry clean only for most of the garments or follow the instructions.

Please read the guidelines according to your selected fabrics.

Returns

All made to order garments are non-returnable and non-refundable. If for any reason you are not happy with your item please contact us as soon as possible and we will do everything we can to resolve any problems.

At our discretion we may opt to refund, replace, repair or offer a discount on a future purchase.

Shipping costs are non-refundable.

Shipping

All dresses are sent using Royal Mail International Signed For, Air sure or Recorded delivery service and tracking details can be provided. All dresses are carefully wrapped in tissue paper and packed in boxes for their journey.  Alternatively, your order can be collected in person to an agreed date.